Our Privacy Policy
Updated: May 29, 2023
This Privacy Policy ("Policy") describes how Hiveway Inc. ("Hiveway," "we," "us," or "our")
collects, uses, discloses, and protects personal information in compliance with Canadian
privacy legislation. By accessing or using any Hiveway services, you agree to the terms of
this Policy.
1. Definitions
- "Personal information" refers to any information about an identifiable individual as defined
by applicable Canadian privacy laws.
- "Services" refers to any products, applications, websites, platforms, or services offered by
Hiveway.
2. Collection of Personal Information
2.1. Information We Collect
We collect personal information necessary for the provision of our Services and to comply
with legal obligations. The types of personal information we may collect include:
- Contact information (e.g., name, email address, telephone number)
- Account credentials (e.g., username, password)
- Billing and payment details (e.g., credit card information)
- Communication preferences
- Information related to customer support inquiries
- Information you provide in connection with surveys or promotions
- Technical information automatically collected when you use our Services (e.g., IP address,
device information, browser type)
2.2. Collection Methods
We collect personal information through various methods, including:
- Information you provide directly to us during the registration process or through your use
of our Services.
- Automatic collection of technical information through cookies, web beacons, and similar
technologies when you access or use our Services.
- Information obtained from third-party sources, such as social media platforms, where
permitted by law.
3. Use of Personal Information
We use personal information for the following purposes:
- Providing and improving our Services
- Communicating with you regarding your account, updates, and important notices
- Processing payments and managing billing
- Responding to customer support inquiries
- Conducting research and analysis to improve our Services
- Customizing and personalizing your experience with our Services
- "Personal information" refers to any information about an identifiable individual as defined
by applicable Canadian privacy laws.
- "Services" refers to any products, applications, websites, platforms, or services offered by
Hiveway.
2. Collection of Personal Information
2.1. Information We Collect
We collect personal information necessary for the provision of our Services and to comply
with legal obligations. The types of personal information we may collect include:
- Contact information (e.g., name, email address, telephone number)
- Account credentials (e.g., username, password)
- Billing and payment details (e.g., credit card information)
- Communication preferences
- Information related to customer support inquiries
- Information you provide in connection with surveys or promotions
- Technical information automatically collected when you use our Services (e.g., IP address,
device information, browser type)
2.2. Collection Methods
We collect personal information through various methods, including:
- Information you provide directly to us during the registration process or through your use
of our Services.
- Automatic collection of technical information through cookies, web beacons, and similar
technologies when you access or use our Services.
- Information obtained from third-party sources, such as social media platforms, where
permitted by law.
3. Use of Personal Information
We use personal information for the following purposes:
- Providing and improving our Services
- Communicating with you regarding your account, updates, and important notices
- Processing payments and managing billing
- Responding to customer support inquiries
- Conducting research and analysis to improve our Services
- Customizing and personalizing your experience with our Services
- Sending promotional materials and updates with your consent or where permitted by law
- Protecting against fraud, unauthorized access, or illegal activities
- Complying with legal obligations
4. Disclosure of Personal Information
We may disclose personal information in the following circumstances:
- With your consent or as necessary to provide our Services.
- To our trusted third-party service providers who assist us in operating our business and
providing the Services. These providers are bound by confidentiality obligations and are only
permitted to use personal information for the specified purposes.
- As required by law, including in response to a valid legal request or to comply with
applicable laws, regulations, or court orders.
- In connection with a merger, acquisition, or sale of all or a portion of our assets, subject to
reasonable confidentiality obligations.
5. Data Retention
We retain personal information only for as long as necessary to fulfill the purposes outlined
in this Policy, unless a longer retention period is required or permitted by law. When
personal information is no longer needed, we securely delete or anonymize it.
6. Security
We implement reasonable administrative, technical, and physical security measures to
protect personal information against unauthorized access, alteration, disclosure, or
destruction. However, no method of transmission over the internet or electronic storage is
completely secure, and we cannot guarantee absolute security.
7. Children's Privacy
Our Services are not directed to individuals under the age of 18. We do not knowingly collect
or solicit personal information from children. If you believe we have inadvertently collected
personal information from a child, please contact us promptly, and we will take appropriate
steps to remove the information from our records.
8. Your Rights and Choices
You have certain rights regarding your personal information, including the right to access,
- Protecting against fraud, unauthorized access, or illegal activities
- Complying with legal obligations
4. Disclosure of Personal Information
We may disclose personal information in the following circumstances:
- With your consent or as necessary to provide our Services.
- To our trusted third-party service providers who assist us in operating our business and
providing the Services. These providers are bound by confidentiality obligations and are only
permitted to use personal information for the specified purposes.
- As required by law, including in response to a valid legal request or to comply with
applicable laws, regulations, or court orders.
- In connection with a merger, acquisition, or sale of all or a portion of our assets, subject to
reasonable confidentiality obligations.
5. Data Retention
We retain personal information only for as long as necessary to fulfill the purposes outlined
in this Policy, unless a longer retention period is required or permitted by law. When
personal information is no longer needed, we securely delete or anonymize it.
6. Security
We implement reasonable administrative, technical, and physical security measures to
protect personal information against unauthorized access, alteration, disclosure, or
destruction. However, no method of transmission over the internet or electronic storage is
completely secure, and we cannot guarantee absolute security.
7. Children's Privacy
Our Services are not directed to individuals under the age of 18. We do not knowingly collect
or solicit personal information from children. If you believe we have inadvertently collected
personal information from a child, please contact us promptly, and we will take appropriate
steps to remove the information from our records.
8. Your Rights and Choices
You have certain rights regarding your personal information, including the right to access,
- Sending promotional materials and updates with your consent or where permitted by law
- Protecting against fraud, unauthorized access, or illegal activities
- Complying with legal obligations
4. Disclosure of Personal Information
We may disclose personal information in the following circumstances:
- With your consent or as necessary to provide our Services.
- To our trusted third-party service providers who assist us in operating our business and
providing the Services. These providers are bound by confidentiality obligations and are only
permitted to use personal information for the specified purposes.
- As required by law, including in response to a valid legal request or to comply with
applicable laws, regulations, or court orders.
- In connection with a merger, acquisition, or sale of all or a portion of our assets, subject to
reasonable confidentiality obligations.
5. Data Retention
We retain personal information only for as long as necessary to fulfill the purposes outlined
in this Policy, unless a longer retention period is required or permitted by law. When
personal information is no longer needed, we securely delete or anonymize it.
6. Security
We implement reasonable administrative, technical, and physical security measures to
protect personal information against unauthorized access, alteration, disclosure, or
destruction. However, no method of transmission over the internet or electronic storage is
completely secure, and we cannot guarantee absolute security.
7. Children's Privacy
Our Services are not directed to individuals under the age of 18. We do not knowingly collect
or solicit personal information from children. If you believe we have inadvertently collected
personal information from a child, please contact us promptly, and we will take appropriate
steps to remove the information from our records.
8. Your Rights and Choices
You have certain rights regarding your personal information, including the right to access,
correct, or delete your information. You may also have
- Protecting against fraud, unauthorized access, or illegal activities
- Complying with legal obligations
4. Disclosure of Personal Information
We may disclose personal information in the following circumstances:
- With your consent or as necessary to provide our Services.
- To our trusted third-party service providers who assist us in operating our business and
providing the Services. These providers are bound by confidentiality obligations and are only
permitted to use personal information for the specified purposes.
- As required by law, including in response to a valid legal request or to comply with
applicable laws, regulations, or court orders.
- In connection with a merger, acquisition, or sale of all or a portion of our assets, subject to
reasonable confidentiality obligations.
5. Data Retention
We retain personal information only for as long as necessary to fulfill the purposes outlined
in this Policy, unless a longer retention period is required or permitted by law. When
personal information is no longer needed, we securely delete or anonymize it.
6. Security
We implement reasonable administrative, technical, and physical security measures to
protect personal information against unauthorized access, alteration, disclosure, or
destruction. However, no method of transmission over the internet or electronic storage is
completely secure, and we cannot guarantee absolute security.
7. Children's Privacy
Our Services are not directed to individuals under the age of 18. We do not knowingly collect
or solicit personal information from children. If you believe we have inadvertently collected
personal information from a child, please contact us promptly, and we will take appropriate
steps to remove the information from our records.
8. Your Rights and Choices
You have certain rights regarding your personal information, including the right to access,
correct, or delete your information. You may also have
